Avaya meilleur examen 3001, questions et réponses

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Code d'Examen: 3001
Nom d'Examen: Avaya (Avaya IP Office Configuration and Maintenance Exam)
Questions et réponses: 84 Q&As

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NO.1 On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office
STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2.
How would IP Office route SIP calls?
A. SIP Calls will be routed by the IP Office NAT table.
B. SIP Calls will be routed by the IP Office routing table.
C. SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
D. SIP calls will be routed on I AN 2 because "Open Internet" is a direct connection to the Internet.
Answer: B

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NO.2 Which two are power options for IP telephones on the IP Office? (Choose two.)
A. Class "B" 24 Volt power supply
B. Class "A" 24 Volt power supply
C. Power over Ethernet switch conforming to 802.3af standards
D. 1151D1 individual Power Supply and the 115D2 Individual Power Supply with Buttery Backup
Answer: C,D

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NO.3 .What is the format for an ARS short rode to dial a telephone number on a SIP line with Trunk ID 20?
A. Number: N;
Telephone Number: N ± @ s i pp r pv i de r. co
Feature: Dial Line Group 20
B. Number: N
Telephone Number: N @sipprpvider.com
Feature: Dial
Line Group 20
C. Number: N;
Telephone Number: Nsi7204441000
Feature: Dial
Line Group 20
D. Number: N;
Telephone Number: N sipprpvider
Feature: Dial
Line Group 20
Answer: A

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NO.4 The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified
extension at a specified time. The telephone will display "Alarm" and the prompt that will play is. "This is
an alarm call please hang up".
Which description is true?
A. The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
B. The telephone display message cannot be changed.
The prompt cannot be changed.
C. The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
D. The telephone display message can be changed.
The prompt can be changed by telephone or can use a .wav file.
Answer: D

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NO.5 Where can additional IP Office Service User logins be setup?
A. the IP Office Softphone Application
B. the IP Office System Monitor Application
C. the IP Office Manager Network Configuration
D. the IP Office Manager Security Settings
Answer: D

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NO.6 After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420
DS telephone.
What will resolve the problem?
A. Start the IP Office Manager application.
B. The 5420 DS is corrupted and must be replaced.
C. If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be
corrected.
D. The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again and the
telephone will start to work.
Answer: A

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NO.7 A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to
retrieve voicemail messages and are not using Microsoft Exchange as the message store.
Which protocol must be configured in Microsoft Outlook to access their messages?
A. POP3
B. IMAP
C. HTTP
D. MAPI
Answer: B

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NO.8 Calls into the IP500 are not ringing to the expected user.
Which statement correctly describes how the Call routing is validated?
A. Use the System Status Application (SSA) to see what user the call is ringing to.
B. Use Customer Call Status (CCS) to see what user the call is ringing to.
C. Capture a System Monitor trace and escalate to Avaya for an answer.
D. Wait until the system Is Idle and place test calls so you can hear which telephone is ringing.
Answer: A

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NO.9 When testing an implementation, users are attempting to dial out of the system (outbound tall) and they
receive the message Unobtainable
on the display of their telephones, and the tall fails.
What is the cause of the problem.?
A. The user rights are not defined.
B. The upgrade license is not valid in the IP Office.
C. The lines on the system are out of service.
D. The users have not been assigned a direct dial code.
Answer: C

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NO.10 Which license will enable VoiceMail Pro database interactions?
A. Basic Edition
B. Essential Edition
C. Preferred Edition
D. Advanced Edition
Answer: D

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NO.11 From which application are log files required for escalating issues to Avaya support?
A. Manager Report
B. Customer Call Status
C. System Monitor
D. SMDR
Answer: C

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NO.12 Which application will allow a system administrator to see historical inbound and outbound traffic
information on a trunk in the IP Office?
A. Advanced Summary Reporter
B. CallDetail Reporter
C. System Status Application
D. Historical Reporting Application
Answer: C

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NO.13 A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from
anywhere in the network. Which two will allow thorn to do this? (Choose two.)
A. System Status Application
B. Telnet session to the IP Office
C. Web session to the IP Office address
D. SSH session to the IP Office address
Answer: A,C

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NO.14 A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an
existing Juniper VPN gateway for their remote workers and would like to provide hard telephones for their
remote workers to login at home.
What is needed to accomplish this?
A. modified 46xxsettings.scr file
B. VPN gateway for each remote worker
C. 1616 IP Phone with VPN software
D. modified 46vpnsettings.txt file
Answer: B

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NO.15 Which application can be used in conjunction with one-X Portal to provide full softphone and call
handling capability for users?
A. IP Office Voice Portal
B. IP office Video Softphone
C. IP Office Phone Manager Pro
D. IP Office Softconsole
Answer: B

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Code d'Examen: 6402

Nom d'Examen: Avaya (Avaya IP Office Implementation)

Questions et réponses: 63 Q&As

Code d'Examen: 3601

Nom d'Examen: Avaya (Avaya Virtual Services Platform 9000 Maintenance and Troubleshooting Exam)

Questions et réponses: 70 Q&As

Code d'Examen: 3001

Nom d'Examen: Avaya (Avaya IP Office Configuration and Maintenance Exam)

Questions et réponses: 84 Q&As

Code d'Examen: 3302

Nom d'Examen: Avaya (Avaya Contact Center Control Manager Implementation and Maintenance Exam)

Questions et réponses: 70 Q&As

Code d'Examen: 3303

Nom d'Examen: Avaya (Avaya Proactive Contact Implementation and Maintenance Exam)

Questions et réponses: 82 Q&As

Code d'Examen: 3301

Nom d'Examen: Avaya (Avaya Aura Contact Centre Maintenance & Troubleshooting Exam )

Questions et réponses: 54 Q&As

Code d'Examen: 3305

Nom d'Examen: Avaya (Avaya Aura® Experience Portal with POM Implementation and Maintenance exam)

Questions et réponses: 64 Q&As

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NO.1 A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that
the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the
job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)
A. Log on to the dialer and run check_db and check_mts.
B. Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to
send you the output for analysis.
C. Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
D. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from
mo_last_status;
E. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
Answer: A,D,E

Avaya   3303   3303

NO.2 To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt
outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)
A. Opt-out Digit: 5
B. When an opt-out happens, transfer to .. : Transfer to a VDN
C. Message to be played when opt-out fails : 1
D. When opt-out happens, transfer to : Transfer to an outbound job
E. Opt out Digit: #
Answer: A,B,C

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NO.3 Which hardware component is required for a hard dialer Proactive Contact 5.X.?
A. Avaya Application Enablement Services (AES) 3.1 or later
B. Avaya Enhanced Network Bus Controller (ENBC)
C. Avaya Communication Manager (CM) 3.1 or later
D. TN-744-based Call Classifier Cards version "e" or later
Answer: B

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NO.4 A system supervisor uses Editor to create a new completion code for use in a Job that will run later in
the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job
Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)
A. The agents did not get the email describing the new completion code and the conditions for Itsuse.
B. The completion code changes are in the pending state and won't be available to agents until after the
next dialing application restart.
C. The Proactive Contact Agent application has not been updated to use the new completion code.
D. Monitor is not working properly. There should be at least a few calls with the new completion code.
E. The system supervisor forgot to add the new completion code to the agent keys file associated with the
job.
Answer: B,E

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NO.5 What should the crontab of a secondary dialer have?
A. pds_maintenance
B. pds_maintenance and db_rnaintenance
C. pds_maintenance and mts_maintenance
D. pds_maintenance, mts_maintenance and db_mainlenance
Answer: B

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NO.6 A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough
records are selected. The operator wants to change selection criteria to select more records and re-run
the call selection without stopping the job.
How can this be achieved?
A. Change the parameters and re-run the selection from Monitor.
B. Change the parameters and re-run the selection from Editor.
C. Change the parameters and re-run the selection from Command User Interface (CUI).
D. Change the parameters and re-run the selection from Analyst.
Answer: A

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NO.7 A system operator reports that agents are randomly being disconnected from Proactive Contact Agent.
You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to
set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of
recording the next occurrence?
A. tail-facc*0219
B. check_errors 20110219
C. logadm -p opmon |7
D. logcat -p agent
Answer: C

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NO.8 A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are
on break cannot be seen.
What is the reason for this happening?
A. An agent who is on break is not really on a job. The supervisor should see that the agent is still on the
system by looking at a Dialer Agent view Instead.
B. The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the
"Go On Break" option in the PC Agent menu.
C. Display of agents who have used the "Go On Break" function of PC Agent application is not supported
in Monitor.
D. Monitor may not be configured to display agents who are on break.
E. An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.
Answer: D

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NO.9 In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list
feature?
A. Agent Application
B. Command User Interface (System Telnet)
C. Analyst
D. Editor
Answer: B

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NO.10 What does db_mgr script do?
A. It stops and starts the database
B. It copies calling lists to *.old.
C. It rolls up the daily data into monthly statistics.
D. It removes all old and outdated files from the system.
E. It runs a backup of the database to DVD.
Answer: B

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NO.11 A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which
login type must be used to see these failed attempts?
A. sysadm
B. system
C. auditor
D. reporter
Answer: C

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NO.12 A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations.
How many Java processes should be running while checking mid-tier services (check_mts)?
A. 3
B. 4
C. 10
D. 13
E. 14
Answer: A

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NO.13 Which three should you verify if a network connection error is suspected between the Avaya Proactive
Contact 5.X server and the PG230RM? (Choose three.)
A. Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
B. Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe
AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the
Current Internet Address).
C. Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive
Contact server.
D. Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
E. Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
Answer: A,B,E

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NO.14 On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error
summary reports?
A. Agent
B. Job
C. Administrative
D. Agent Monthly
Answer: B

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NO.15 A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which
two parameters, if mismatched, would cause this? (Choose two.)
A. PORTSinmaster, cfg
B. OPERATORS in master, cfg
C. MAXHIDSLOTS in master, cfg
D. H specified ports configuredindgswitch.cfg
E. N specified ports configured in dgswitch.cfg
Answer: A,E

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Code d'Examen: 3001

Nom d'Examen: Avaya (Avaya IP Office Configuration and Maintenance Exam)

Questions et réponses: 84 Q&As

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NO.1 On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office
STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2.
How would IP Office route SIP calls?
A. SIP Calls will be routed by the IP Office NAT table.
B. SIP Calls will be routed by the IP Office routing table.
C. SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
D. SIP calls will be routed on I AN 2 because "Open Internet" is a direct connection to the Internet.
Answer: B

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NO.2 The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified
extension at a specified time. The telephone will display "Alarm" and the prompt that will play is. "This is
an alarm call please hang up".
Which description is true?
A. The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
B. The telephone display message cannot be changed.
The prompt cannot be changed.
C. The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
D. The telephone display message can be changed.
The prompt can be changed by telephone or can use a .wav file.
Answer: D

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NO.3 Which license will enable VoiceMail Pro database interactions?
A. Basic Edition
B. Essential Edition
C. Preferred Edition
D. Advanced Edition
Answer: D

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NO.4 From which application are log files required for escalating issues to Avaya support?
A. Manager Report
B. Customer Call Status
C. System Monitor
D. SMDR
Answer: C

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NO.5 Which application can be used in conjunction with one-X Portal to provide full softphone and call
handling capability for users?
A. IP Office Voice Portal
B. IP office Video Softphone
C. IP Office Phone Manager Pro
D. IP Office Softconsole
Answer: B

Avaya   3001 examen   3001   3001

NO.6 Which two are power options for IP telephones on the IP Office? (Choose two.)
A. Class "B" 24 Volt power supply
B. Class "A" 24 Volt power supply
C. Power over Ethernet switch conforming to 802.3af standards
D. 1151D1 individual Power Supply and the 115D2 Individual Power Supply with Buttery Backup
Answer: C,D

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NO.7 After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420
DS telephone.
What will resolve the problem?
A. Start the IP Office Manager application.
B. The 5420 DS is corrupted and must be replaced.
C. If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be
corrected.
D. The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again and the
telephone will start to work.
Answer: A

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NO.8 A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an
existing Juniper VPN gateway for their remote workers and would like to provide hard telephones for their
remote workers to login at home.
What is needed to accomplish this?
A. modified 46xxsettings.scr file
B. VPN gateway for each remote worker
C. 1616 IP Phone with VPN software
D. modified 46vpnsettings.txt file
Answer: B

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NO.9 Where can additional IP Office Service User logins be setup?
A. the IP Office Softphone Application
B. the IP Office System Monitor Application
C. the IP Office Manager Network Configuration
D. the IP Office Manager Security Settings
Answer: D

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NO.10 When testing an implementation, users are attempting to dial out of the system (outbound tall) and they
receive the message Unobtainable
on the display of their telephones, and the tall fails.
What is the cause of the problem.?
A. The user rights are not defined.
B. The upgrade license is not valid in the IP Office.
C. The lines on the system are out of service.
D. The users have not been assigned a direct dial code.
Answer: C

certification Avaya   3001   certification 3001   certification 3001

NO.11 A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from
anywhere in the network. Which two will allow thorn to do this? (Choose two.)
A. System Status Application
B. Telnet session to the IP Office
C. Web session to the IP Office address
D. SSH session to the IP Office address
Answer: A,C

certification Avaya   certification 3001   3001 examen   3001   3001

NO.12 Calls into the IP500 are not ringing to the expected user.
Which statement correctly describes how the Call routing is validated?
A. Use the System Status Application (SSA) to see what user the call is ringing to.
B. Use Customer Call Status (CCS) to see what user the call is ringing to.
C. Capture a System Monitor trace and escalate to Avaya for an answer.
D. Wait until the system Is Idle and place test calls so you can hear which telephone is ringing.
Answer: A

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NO.13 Which application will allow a system administrator to see historical inbound and outbound traffic
information on a trunk in the IP Office?
A. Advanced Summary Reporter
B. CallDetail Reporter
C. System Status Application
D. Historical Reporting Application
Answer: C

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NO.14 A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to
retrieve voicemail messages and are not using Microsoft Exchange as the message store.
Which protocol must be configured in Microsoft Outlook to access their messages?
A. POP3
B. IMAP
C. HTTP
D. MAPI
Answer: B

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NO.15 .What is the format for an ARS short rode to dial a telephone number on a SIP line with Trunk ID 20?
A. Number: N;
Telephone Number: N ± @ s i pp r pv i de r. co
Feature: Dial Line Group 20
B. Number: N
Telephone Number: N @sipprpvider.com
Feature: Dial
Line Group 20
C. Number: N;
Telephone Number: Nsi7204441000
Feature: Dial
Line Group 20
D. Number: N;
Telephone Number: N sipprpvider
Feature: Dial
Line Group 20
Answer: A

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Code d'Examen: 3001

Nom d'Examen: Avaya (Avaya IP Office Configuration and Maintenance Exam)

Questions et réponses: 84 Q&As

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NO.1 When testing an implementation, users are attempting to dial out of the system (outbound tall) and they
receive the message Unobtainable
on the display of their telephones, and the tall fails.
What is the cause of the problem.?
A. The user rights are not defined.
B. The upgrade license is not valid in the IP Office.
C. The lines on the system are out of service.
D. The users have not been assigned a direct dial code.
Answer: C

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NO.2 On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office
STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2.
How would IP Office route SIP calls?
A. SIP Calls will be routed by the IP Office NAT table.
B. SIP Calls will be routed by the IP Office routing table.
C. SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
D. SIP calls will be routed on I AN 2 because "Open Internet" is a direct connection to the Internet.
Answer: B

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NO.3 Which application will allow a system administrator to see historical inbound and outbound traffic
information on a trunk in the IP Office?
A. Advanced Summary Reporter
B. CallDetail Reporter
C. System Status Application
D. Historical Reporting Application
Answer: C

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NO.4 .What is the format for an ARS short rode to dial a telephone number on a SIP line with Trunk ID 20?
A. Number: N;
Telephone Number: N ± @ s i pp r pv i de r. co
Feature: Dial Line Group 20
B. Number: N
Telephone Number: N @sipprpvider.com
Feature: Dial
Line Group 20
C. Number: N;
Telephone Number: Nsi7204441000
Feature: Dial
Line Group 20
D. Number: N;
Telephone Number: N sipprpvider
Feature: Dial
Line Group 20
Answer: A

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NO.5 Calls into the IP500 are not ringing to the expected user.
Which statement correctly describes how the Call routing is validated?
A. Use the System Status Application (SSA) to see what user the call is ringing to.
B. Use Customer Call Status (CCS) to see what user the call is ringing to.
C. Capture a System Monitor trace and escalate to Avaya for an answer.
D. Wait until the system Is Idle and place test calls so you can hear which telephone is ringing.
Answer: A

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NO.6 Which license will enable VoiceMail Pro database interactions?
A. Basic Edition
B. Essential Edition
C. Preferred Edition
D. Advanced Edition
Answer: D

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NO.7 After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420
DS telephone.
What will resolve the problem?
A. Start the IP Office Manager application.
B. The 5420 DS is corrupted and must be replaced.
C. If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be
corrected.
D. The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again and the
telephone will start to work.
Answer: A

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NO.8 A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to
retrieve voicemail messages and are not using Microsoft Exchange as the message store.
Which protocol must be configured in Microsoft Outlook to access their messages?
A. POP3
B. IMAP
C. HTTP
D. MAPI
Answer: B

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NO.9 Where can additional IP Office Service User logins be setup?
A. the IP Office Softphone Application
B. the IP Office System Monitor Application
C. the IP Office Manager Network Configuration
D. the IP Office Manager Security Settings
Answer: D

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NO.10 Which application can be used in conjunction with one-X Portal to provide full softphone and call
handling capability for users?
A. IP Office Voice Portal
B. IP office Video Softphone
C. IP Office Phone Manager Pro
D. IP Office Softconsole
Answer: B

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NO.11 From which application are log files required for escalating issues to Avaya support?
A. Manager Report
B. Customer Call Status
C. System Monitor
D. SMDR
Answer: C

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NO.12 A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from
anywhere in the network. Which two will allow thorn to do this? (Choose two.)
A. System Status Application
B. Telnet session to the IP Office
C. Web session to the IP Office address
D. SSH session to the IP Office address
Answer: A,C

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NO.13 The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified
extension at a specified time. The telephone will display "Alarm" and the prompt that will play is. "This is
an alarm call please hang up".
Which description is true?
A. The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
B. The telephone display message cannot be changed.
The prompt cannot be changed.
C. The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
D. The telephone display message can be changed.
The prompt can be changed by telephone or can use a .wav file.
Answer: D

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NO.14 Which two are power options for IP telephones on the IP Office? (Choose two.)
A. Class "B" 24 Volt power supply
B. Class "A" 24 Volt power supply
C. Power over Ethernet switch conforming to 802.3af standards
D. 1151D1 individual Power Supply and the 115D2 Individual Power Supply with Buttery Backup
Answer: C,D

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NO.15 A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an
existing Juniper VPN gateway for their remote workers and would like to provide hard telephones for their
remote workers to login at home.
What is needed to accomplish this?
A. modified 46xxsettings.scr file
B. VPN gateway for each remote worker
C. 1616 IP Phone with VPN software
D. modified 46vpnsettings.txt file
Answer: B

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